Our customers are very important to us and we aim to resolve all queries and problems quickly with as little disruption to your work and business as possible.
We take the time to fully listen to callers’ queries before deciding on the best course of action and aim to be with you within 8 working hours from the time of your call. Although many problems may be rectified remotely or off site we are happy to attend on site if you prefer.
As well as troubleshooting and rectifying our customers' systems and procedures we are always happy to give prevention tips and advice.
We don’t charge for initial call out and assessment and our standard daily rates are highly competitive, comparable, and better value than other local IT suppliers. We will always offer the best way forward, taking into consideration your budget and work schedule.
Our wealth of experience means that we are able to assess and rectify problems speedily and efficiently.
Professional, friendly and excellent value
- Professional and friendly help tailored to your specific needs from entry level to advanced user
- Corporates, small businesses, and home users
- Ongoing support by phone, on site or via remote access
- Free initial assessment and action plan
- Pay As You Go rates for emergency and ‘ad hoc’ projects
- Contract rates by agreement
- No call out charges